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    Heims, threaded inserts
    #1
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    Dec 2005
    Location
    Spokane Washington
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    I had submitted a post about Midwest Control as a good economical source for heims, threaded inserts.... and just about everything else you would look for.

    I submitted a small order with them (around $50.00) on Jan 10. 2006.
    After the 1st order confirmation, I did not have any other contact with them, until yesterday. I emailed Midwest Control and asked what the status of my order was. I was informed (after I contacted them) that they were out of stock on a item that I ordered. They wanted to know what I wanted to do. 2 weeks and they never contacted me! I needed those parts 10 days ago. I cancelled my order and will take my business elsewhere.

    Just wanted to leave NEGATIVE feedback for Midwest Control. I know it was a small order, but I still am a customer--excuse me...."was a customer"

    http://www.midwestcontrol.com/

    Thanks,
    Duke
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    #2
    Senior Member diirk's Avatar
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    Dec 2005
    Location
    Lancaster, CA
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    I hate it when a company doesn't follow through on an order. I've had that happen more than once, and I won't deal with any of those comapnies again. Be sure to contact someone there and tell them why you're not doing business with them, on the off chance they want to fix the problem.... :roll:
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    no response
    #3
    Member
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    Dec 2005
    Location
    Spokane Washington
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    I feel the same way. I contacted them again this morning, thinking that they would appologize and try to gain a new customer. They wrote back.....
    We will cancel your order
    that is it.... oh well, a lot of other places to buy stuff.

    Duke
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    #4
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    Jan 2006
    Location
    northwest ohio
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    try here for your insert, http://www.aa-mfg.com/

    and here for your heims, http://www.rodendsupply.com/

    have used both, and their service is great.

    pete
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    #5
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    Dec 2005
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    Spokane Washington
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    Pete,

    Thanks for the links.

    http://www.aa-mfg.com/ comes recommended from a lot of people. The online store is very easy to navigate, and they have tons and tons of everything.


    http://www.rodendsupply.com/ is also recommended. However, the website does not show prices. Do you email them for prices?

    Thanks again for all the help
    Duke
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    #6
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    Jan 2006
    Location
    northwest ohio
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    duke

    for rodendsupply i decided on what i wanted, then placed the order over the phone. contact was well versed with their product and applications. very helpful. prices were very good with fast shipping.

    pete
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    Rod End Supply
    #7
    Member
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    Dec 2005
    Location
    Spokane Washington
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    Pete,

    Thanks for the information. I emailed them with some part numbers.

    I hope to hear from them tomorrow.

    Thanks,
    Duke
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    #8
    Senior Member
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    May 2005
    Location
    SoCal, USA
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    I'm going to chime in here and say that I was able to get some rod ends from Midwest. They are a small and relatively new company, so the growing pains show. I did, however, receive decent telephone support--during the time I placed an order. I called it in to avoid the hassles you experienced. The lady I talked to indicated she was the person who handles internet orders, coincidentally. (Also note that you get a huge internet discount--like 20%.)

    When the parts showed up though, I was less than thrilled. The hi-mis spacer was cut wrong, so it only allowed half of the potential for the extra angle. (I only ordered one, because I was just checking it out.) The rod ends were made in China, and look nothing like the high quality you get from the US mfr's--a few were loose already. I got a couple different styles, and they don't really look strong enough for suspension on a buggy. They'll work for some industrial equipment though.
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    #9
    Senior Member
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    Dec 2005
    Location
    Ponderay Idaho
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    I had emailed them asking about the load ratings on the heims. It took a while but they did reply back saying that all of their heims were getting retested for some reason.
    That pretty much said to me that they were probably pretty low end joints.
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  10. Collapse Details
    Customer Service ...
    #10
    Senior Member
    Join Date
    May 2005
    Location
    San Diego
    Posts
    382
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    This is not really mini buggy related but it is customer service related...

    I own, manage and repair apx 45 rental units and I used to do business with The Home Depot, I would spend about 1500 a month there, anyway I placed a carpet/padding order on a friday before noon with a CPU (customer pick up) for 9 am sunday morning. Sunday morning 9:30 comes and the carpet installler calls me and says the carpet isnt ready yet and that if he has to wait any longer he will have to charge me a waiting charge, he waits 45 minutes more then leaves to do his next job, he returns at apx 3:00 and the carpet STILL isnt cut and he will try again on monday morning. Monday morning comes and Home depot has 2 exact orders ready he takes one order and installs the carpet and charges me a 150 waiting fee... I pay him and submit the documentation to the President and CEO of home depot with a demand letter that they reimburse me for the waiting charge... Home depots responce, they are sorry and they send me a 10% discount coupon... my responce, I cut up all my corporate Home Depot charge cards, put them in an envelope with a letter to cancel the charge account and I include a copy of my latest Lowes bill for just under 2k and tell them to shove their cards and their store and that I will NEVER do business with their store.

    Will the effect a multi billion dollar empire like HD, not really... but bad news travels 7 times faster than good news...
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