Page 1 of 2 1 2 LastLast
Results 1 to 10 of 19
  1. Collapse Details
    Krause Sidewinder Sprockets- POOR customer service
    #1
    Senior Member
    Join Date
    Nov 2007
    Location
    Yuma, AZ
    Posts
    215
    Thumbs down
    Been waiting over 2 months now for 2 sprockets. They don't answer the phone. When they do I get told its shipping out today but never provide a tracking number. Were sure quick & helpful when I paid the $365 though.
    Reply With Quote
     

  2. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #2
    Millenium Member Lug-Nuts's Avatar
    Join Date
    Jan 2012
    Location
    SLC, UT
    Posts
    1,134
    Default
    Oh man, I had a similar experience with hohey designs. luckily for me I paid with pay pal, and was able to make a complaint and get a phone number to a actual person. Not only did they get my sprocket within then next week, but they knocked 60% off the price.

    Still wouldn't recommend them. Sorry about your experience I feel your frustration!
    Reply With Quote
     

  3. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #3
    Millenium Member Lug-Nuts's Avatar
    Join Date
    Jan 2012
    Location
    SLC, UT
    Posts
    1,134
    Default
    I ended up getting another sprocket from thrust sprockets, they were much quicker. I will get my next through them as well!
    Reply With Quote
     

  4. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #4
    Keeper of the Asylum K-fab's Avatar
    Join Date
    Jun 2006
    Location
    Scottsdale, AZ. 10.9 miles from the trailheads
    Posts
    10,293
    Default
    Super Sprox - they supply Sidewinder with their sprockets.

    Less money, easy to get.

    I know this is a little late, but food for thought.
    Reply With Quote
     

  5. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #5
    Intense Moderator Rat4020's Avatar
    Join Date
    Oct 2009
    Location
    Cold Spring MN ...Dunz season's ust around the corner
    Posts
    4,151
    Default
    Hay K-Fab whats it like ta be above zero for a change ? LOL
    The question is not if its gona roll. Its when ..

    That be some kind of church cruzzer or commuter bike thingy ?
    Reply With Quote
     

  6. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #6
    Senior Member
    Join Date
    Nov 2007
    Location
    Yuma, AZ
    Posts
    215
    Default
    Quote Originally Posted by K-fab View Post
    Super Sprox - they supply Sidewinder with their sprockets.

    Less money, easy to get.

    I know this is a little late, but food for thought.

    Wow! did not know this.. Thanks for sharing. Next time I will go to Super Sprox or Thrust Sprockets & give them a try.
    Reply With Quote
     

  7. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #7
    Keeper of the Asylum K-fab's Avatar
    Join Date
    Jun 2006
    Location
    Scottsdale, AZ. 10.9 miles from the trailheads
    Posts
    10,293
    Default
    Quote Originally Posted by Rat4020 View Post
    Hay K-Fab whats it like ta be above zero for a change ? LOL
    LOL! I just got a call from my daughter's school saying they're on a 2 hour delay.

    It rained here yesterday really hard (had hail too), and it was a wickedly cold 56 and overcast. Oh the misery.

    I don't want to go back to Hell.
    Reply With Quote
     

  8. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #8
    Senior Member mmobley's Avatar
    Join Date
    Jan 2013
    Location
    Jefferson, Iowa
    Posts
    435
    Default
    I ordered 2 chains, Krause/Sidewinder xp series 530 pitch with sr-51 smart rings, exceeds 17,000 lb tensile strength, for my 2 Ar51's I am building and had them within a week. My friend Jeremy who just finished his Ar51 ordered his chain and sprocket and had them within a week also. He commented that his chain wasn't the same color, gold, as my 2 chains. Never thought much of it. He managed to get about 30 miles out of the chain. The chain was shot. He emailed Krause and got an immediate reply that they would send out another chain. It came quickly and it was gold like mine. He has about 15 miles on it so far and everything looks good. Krause would not comment on why the first chain was a different color or why it didn't last. We suspect it was their 7,000 lb. chain. At least they did get right back to him and sent him another chain.
    "You gotta keep on keepin' on"
    Joe Dirt
    Reply With Quote
     

  9. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #9
    Senior Member
    Join Date
    Nov 2007
    Location
    Yuma, AZ
    Posts
    215
    Default
    I got them on the phone Friday 2/28/14. I was told they were shipping out that day & would get a call to provide tracking number. Its now Wednesday and havn't heard from them...
    Reply With Quote
     

  10. Collapse Details
    Re: Krause Sidewinder Sprockets- POOR customer service
    #10
    Millenium Member Glock n Ballz's Avatar
    Join Date
    Jul 2009
    Location
    Fort Worth Texas
    Posts
    1,801
    Default
    Im running their super bad ass ti Chain which is great, but I ordered some links(press on kind) and they sent me the QD Links. I called, and they said they would ship me the right ones and not to worry about sending the others back. They never shipped them and I never called back. Bitches.
    Glock n Ballz
    Ft. Worth, Tx
    Reply With Quote
     

Page 1 of 2 1 2 LastLast

Similar Threads

  1. Krause Sidewinder Questions
    By beeradd88 in forum Driveline
    Replies: 3
    Last Post: 08-08-2009, 02:18 AM
  2. Krause sidewinder chain
    By Bugpac in forum Seller/Buyer/Dealer Feedback
    Replies: 19
    Last Post: 08-07-2009, 08:21 PM
  3. Krause sidewinder chain
    By stuartbulgaria in forum Seller/Buyer/Dealer Feedback
    Replies: 1
    Last Post: 08-06-2009, 03:52 PM
  4. Krause sidewinder chain
    By Bugpac in forum Driveline
    Replies: 7
    Last Post: 09-03-2007, 07:04 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •